Privacy Policy

This policy explains how Seven Drivers ("we", "us", or "our") handles information through Seven Partners (the "App") and its connected driver, fleet, dispatch, messaging, and payout services.

Country of establishment: France. Privacy contact: contact@sevendrivers.com.

This policy covers drivers, fleet providers, their representatives, and passenger information handled in connection with their trips. A fleet provider may supply driver information, and booking or dispatch services may supply passenger and reservation information, even when that person does not enter it directly into the App.

The information processed depends on your role, the features you use, information supplied by your fleet or booking partner, and permissions you grant. Some information is necessary to create an account or provide a requested service; optional features are described below.

When you contact support or exercise a privacy right, we also process the contact details and information you provide to handle the request. Please avoid including unnecessary sensitive information in messages, notes, documents or proof files, and only provide another person's information when you are authorized to do so.

Seven Partners collects driver location to provide nearby trip offers and share live driver progress with the relevant customer and dispatch service. Driver tracking can start after sign-in and location authorization, and can continue in the background, when the App is not on screen or not being actively used, subject to operating system permissions and restrictions. It is not limited to the duration of an active trip.

Location is sent to our service and linked to the driver and, for active trips, the reservation. Live driver location is made available to dispatch staff and the assigned passenger for the relevant service. We also access your current location for the map and location-dependent trip actions, including heading to pickup, arrival, starting or completing a trip, cancellation, and no-show reporting. These feature accesses are distinct from ongoing service tracking.

You can manage or revoke location permission, including background access, in device settings, or sign out to end your authenticated tracking session. Changing availability to “offline” does not by itself end location tracking. Location-dependent driving features may be unavailable when permission is denied or withdrawn. Ending live tracking does not itself erase location already included in trip records, reports, logs or backups; retention is explained in Section 7.

The App presents a location explanation and requests the relevant device permissions before enabling location features. Map providers also process location-related information when their features are used.

• Location: foreground and background location for the purposes described above. Approximate permission may reduce the accuracy or availability of driving features.
• Camera, photos and files: capture or select profile/vehicle images, verification documents and report evidence. Selected files are uploaded when you submit them. The upload feature does not require sending your entire photo library.
• Microphone: record voice messages that you choose to create and send. The voice chat feature is not configured for background recording.
• Calendar: find, create and update trip events when you choose calendar export. Exported events may remain in your calendar after you sign out or delete the App.
• Notifications: deliver offers, trip changes, messages, flight alerts and payout updates. You can change notification permissions in device settings; content may appear on the lock screen according to those settings.

The App uses device storage, including the operating system's secure storage facilities, for authentication/session state, a device identifier, location-consent version and timestamp, tracking-session information, and calendar synchronization references. Temporary audio recordings and downloaded or selected files may also exist in device storage or caches. Clearing local data does not delete server records.

• Authorized operational users: our administrators and support staff, relevant fleet providers and assigned drivers receive information needed for their functions. Relevant passengers or booking customers receive driver/trip information and live progress for their service. Conversation participants and authorized support receive message content and voice recordings.
• Backend, hosting, storage and communications providers: process the account, uploaded document, trip and message information needed to host, store and deliver the service.
• Google Firebase Cloud Messaging and Firebase Installations: process notification tokens, installation identifiers and related technical information to route notifications. See Firebase privacy information.
• Google Maps and Places: process map requests and technical information; location-enabled map features and address searches can transmit coordinates or entered address queries to Google. Opening external navigation also sends your chosen destination to the navigation provider. See Google's Privacy Policy.
• LogRocket: processes session recordings, interactions and diagnostics to help us investigate problems. We request consent for session recording and configure exclusions for sensitive screens, passwords, banking details, messages and sensitive network/log content. You can contact us to withdraw your recording consent. See LogRocket's Privacy Policy.
• Expo / EAS Update: delivers App updates and processes the technical requests needed to check for and download compatible updates. See Expo's Privacy Policy.
• Banks and payout providers: receive the account holder, bank account and transaction information needed to carry out transfers.
• Services you choose: your calendar provider may receive exported trip events; your phone or WhatsApp app receives the phone number when you choose those contact options. Files you download, export or share are handled by the destination you select.
• Legal or regulatory recipients: information may be disclosed where required by applicable law.

We do not sell personal information, share it for targeted advertising, or use it to track you across other companies' apps or services.

Third-party privacy policies explain those providers' practices; we remain responsible for describing and managing the data processing we arrange through this App.

The App uses token-based authentication and operating system secure storage for session data. Access to operational features depends on the signed-in account and role.

Session credentials are stored using the device's secure storage facilities and are used to authenticate service requests. Device permissions control access to location, microphone, camera and calendar features. Keep your device and sign-in credentials secure, and sign out on devices you no longer use.

Seven Drivers is established in France. The service providers described in Section 5 may process information in countries other than the country where you live. International transfers are subject to the protections required by applicable data protection law. Where European data protection law applies, transfers outside the European Economic Area require an applicable transfer mechanism, such as an adequacy decision or appropriate safeguards. Contact us for information about the processing locations and transfer protections relevant to your information.

No transmission or storage system is completely secure. If you believe your account or information has been compromised, contact us promptly using the details below.

We retain information while your account is active and as needed to provide the services described in this policy. After you request account deletion, we automatically delete your account and its associated personal information within 30 days. The 30-day period starts when we receive your account deletion request, not when each record was originally collected.

The automatic deletion process covers our records, uploaded files, voice messages, associated service-provider records and backup copies within the same 30-day period. We do not retain personal information associated with the deleted account beyond that period.

You can request deletion of your Seven Partners account and its associated personal data without reinstalling the App.

From within the App: open Profile → Delete account and follow the instructions to submit your request.

Without the App: visit the Seven Partners account deletion page and follow its instructions. Account deletion requests are not accepted by email; the privacy email remains available for questions about your information and privacy rights.

Processing time: your account and associated personal information are automatically deleted within 30 days of receiving your account deletion request. We may ask for proportionate information to verify account ownership. Do not provide your password or banking credentials in a support inquiry.

Data deleted: your account and associated personal information across our systems and applicable service providers, including uploaded documents and photos, retained location records, trips, banking and payout information, messages and voice recordings, diagnostics and backup copies.

Retention exceptions: none. We do not keep personal information associated with your deleted account beyond the 30-day deletion period.

Merely signing out, uninstalling the App, or suspending a driver account does not delete the account. Calendar events and files you exported or shared may remain with the chosen destination and may need to be removed there separately. For other privacy rights requests, contact us using the details below.

You can review or update available account information in the App, manage device permissions, disable notifications, and contact us to request access, correction or deletion. Depending on applicable law, you may also have rights to data portability, restriction of processing, objection, withdrawal of consent, and a complaint to a competent data protection authority.

Where consent is the basis for processing, withdrawing it does not affect the lawfulness of earlier processing. Device permission settings control device access; they do not automatically delete previously collected information or replace any separate consent controls.

Where the General Data Protection Regulation applies, we process information necessary to provide the account, trip coordination, messaging and payout services you request on the basis of performing our contract with you or taking steps at your request before entering it. We rely on consent for optional session recording and other processing for which consent is required. We process information to meet applicable legal obligations where necessary. For service security and troubleshooting that is not based on consent or a contractual requirement, we rely on our legitimate interest in maintaining a reliable service, subject to your rights and interests.

You may raise concerns with us or lodge a complaint with your competent data protection authority. In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL).

We use automated processing for trip assignment, driver ranking, penalties and account suspension. These decisions can affect the offers you receive, your earnings or your access to the service. You can contact contact@sevendrivers.com to request an explanation of a decision and the information used, obtain human review, explain your circumstances and challenge the outcome.

The App provides professional driver and fleet management functions. You must be at least 18 years old to create or use an account, wherever the App is available. The App is not intended for children. Passenger details can include information supplied in booking notes; avoid providing unnecessary information about children or other passengers.

We will update this policy when our practices change and display the revised date above. Where required, we will give additional notice or obtain consent before introducing new processing.

Seven Drivers, France.

Email: contact@sevendrivers.com